YPPedia talk:Help desk

I propose that questions older than a month be moved to an archive page. --Guppymomma 17:17, 1 November 2005 (PST)

I agree. Too much on one page at the moment... --Nickster ^(t/c) 13:27, 20 November 2005 (PST)

YPPedia:Reference desk

I think I brought this up on AIM already with at least one other person, but I've neglected to post it here. Should this page be moved to YPPedia:Reference desk? Ever since its creation, people have been asking questions exclusively about the game or game issues—which I think is good, and a useful page for the wiki to have. But the name is misleading, I think. I'd move for this page to have a big giant header that says "This page is not for game questions—see YPPedia:Reference desk" and to edit the wording of "Ask a new question by clicking here" to "Click here to ask your question about using YPPedia." Thoughts? – Yaten ^talk 13:44, 22 November 2005 (PST)

I think a Reference desk could be created, but any time you say "question," you'll get 'em - related or not. So far it hasn't been exceptionally onerous to answer the little questions here. It's just another venue for folks to get help. --Guppymomma 13:52, 22 November 2005 (PST)

Banned Players

Would it be worth adding a line like so:

• This is not a technical support section. If you are having problems in the game, please use the Technical Issues forum.
• This is not the place to plead a ban. If you have been banned, please read this thread.

I can't even find the header template to edit, so maybe I should have put this on the actual helpdesk page! :) --Zava 20:54, 12 April 2006 (PDT)

They still keep coming

Is there any way we could be more forceful in stating that this page is only for wik-related questions, short of oversized all-caps letters at the top of the page screaming that message to the user? Or should this be a place people can ask about ingame things? The more easily annoyed part of me suggests that we simply remove any questions relating to ingame matters or bans, given how many times it's stated in the front header that questions are to relate to the wiki, but I suppose that probably wouldn't go over very well (it'd be justified, but not attractive from the standpoint of helping people, which is the goal, after all). Should we consider just making this a page for newbies to ask whatever questions they have, then, wiki-relevant or not? We (myself included) tend to answer people's questions here, whether the person asking has even read the instructions, so it's possible we should just go ahead and open it up to all YPP-related queries.

We could then have a different page for actual wiki-related questions, like what was proposed above.

At any rate, I'm going to try making the link at Help:Contents more clear, since I would assume that's how most people find this page (unless a lot of people arrive at it from the forums or somesuch). --Emufarmers 00:20, 7 July 2006 (PDT)

Every time you answer an in-game related question, preface it with a long "This isn't the place to ask in-game questions, and we're not oceanmasters and we don't work for Three Rings, so you shouldn't consider what we say to be the gospel truth. That said, I consider myself pretty knowledgeable, and I'd like to help, so in my experience the answer to your question is..." That way, it's at least repeated for each question, and maybe someone that doesn't see the header will see all the responses. ::shrug:: --AtteSmythe 08:16, 7 July 2006 (PDT)

I suppose reminding people that they just missed several obvious warning labels should hopefully make them feel silly enough not to ask here again. (While at the same time answering their questions and avoiding overtly offending them.) We could also try adding some color to the page header: It'd be sort of obnoxious, I know, but if people aren't reading the directions, some color might catch their eyes. --Emufarmers 23:25, 7 July 2006 (PDT)

I don't really mind having general game questions here. It's not like the Help Desk sees a lot of activity anyway, and most of the time people ask something and never come back to ask again. Maybe if someone uses it twice for a general question, give them pointers to the other ways to find information? Especially the Search function. Oh yes. --Zava 00:26, 8 July 2006 (PDT)