Bug Reporting

Report a Bug

Before your bug report is taken, here are a few things that you should know:

Your bug report will not receive an individual response unless we need additional information from you. If you have screenshots or other information to accompany the report, you can e-mail them to support_tech@puzzlepirates.com. If your issue requires immediate assistance and/or a response, please file a petition.
Please don't resubmit bug reports asking about the status of the same issue within a short period of time.
Each day, we receive about 100 bug reports which must be processed and dealt with - the more useful the bug reports, the more work that can be done in terms of adding new features and fun to the game.
The best bug reports contain the following information:
1. What you did to make the bug happen. If at all possible, describe the bug in a way such that I can come back in a few days and try to make it happen to me.
2. What you expected to happen.
3. What actually happened.
4. A clear, concise first line summarizing the problem.
5. Specifics on which locations, vessels, and/or pirates were affected.

Thanks very much for reporting your bug,

The Grey Havens team

[command://report_bug_from_issues Please click here to file your report.]