Official:ReportProblem

Reporting a Problem

The following places have live pirates able to assist you:

Ingame

• Complaints about other pirates which are reviewed by Ocean Masters.
• Petitions, answered by Ocean Masters for in-game matters. Petitions are the fastest way to get help with in-game issues. To send one, go to Ye > Help > Petition.
• Greeters, who are volunteer players with pink names who try to answer new players' questions - you can reach them by clicking "Tell a Greeter" from the ingame Help panel
• Bug reports can be filed from the Help button in-game or by typing /bug. Bug reports are not responded to individually, but each one is read and provides crucial data that helps the developers track issues.

E-mail

Email is best for account, billing, or technical questions.

• support@puzzlepirates.com for general account questions, account recovery, or technical support.
• banpleading@puzzlepirates.com for ban appeals.
• billing@puzzlepirates.com for issues related to subscriptions, doubloons, and billing.

Online

• The YPPedia is a compendium of knowledge about Puzzle Pirates, with encyclopedic articles about each aspect of the game. Best yet, every old salt can contribute his or her wisdom to the common pool of knowledge!
• The official Puzzle Pirates Discord Server is a place to connect with fellow pirates, get real-time updates, participate in discussions, share tips and strategies, and seek help from the community.