How to provide logfiles
| This article relates to a technical issue within the game. | |
| Visit the Technical Issue section in Discord if you wish to discuss this or any other issues. |
When encountering an issue with running the game, it may be useful to provide logfiles for troubleshooting the problem. Read and follow the directions for your operating system below to find out how.
Note: With the new debugging changes for external link viewing: please do NOT post yohoho.log if you have visited Buy Doubloons or Subscribe! from clicking the button ingame during the session for the bug you are reporting.
Windows instructions
To find your log file, open File Explorer (the folder icon on your taskbar, or press Windows key + E).
In the address bar at the top, paste the following path and press Enter:
C:\Users\[username]\AppData\Local\Puzzle Pirates\app
NOTE: Replace "[username]" with your Windows username; this is the name shown on your Start menu or login screen.
As an alternative, you can use this shortcut instead: type %localappdata% into the address bar and press Enter, then open the Puzzle Pirates folder, then the app folder inside it.
The log file will be named yohoho.log. Right-click it and choose "Open with", then select Notepad or WordPad. Copy the contents into your email, or attach as a .txt file, then send to support@puzzlepirates.com.
Mac instructions
On the Classic client:
- - Press apple-shift-A in Finder to open the Applications folder.
- - Right-click (or Control-click) Puzzle Pirates, and select View Package Contents.
- - Open rsrc, then Java. In some versions, the file could be found in the folders 'Resources' or 'app'.
- - Double-click yohoho.log to open it.
Attach the file to your email and send to support@puzzlepirates.com.
Linux/*nix instructions
These instructions assume that /path/to/yohoho/ is your install directory. If your install directory is different, use the correct one.
Open up a new TTY, and type:
- more /path/to/yohoho/yohoho.log
Copy the contents into your email or attach as a .txt file and send to support@puzzlepirates.com.
Steam client
You can locate the yohoho.log by right-clicking on the game in your Steam library > Manage > Browse local files.