From YPPedia

Account security, or keeping your Puzzle Pirates user account safe, is of great importance. When a player's user account is compromised, and someone uses it without their permission or to do things that the owner of the account wouldn't want them to do, the results range from in-game loss of property to an account ban. With release 2006-12-08 the "remember password" function was removed from the account login screen to increase security for shared clients.

Prevention

The vast majority of account compromises are not actually due to "hacking," but due to the sharing of account information. The following are steps you can take to keep your account safe:

• Do not give your account password to anyone, even if they are an Ocean Master, other employee of Three Rings, or someone you otherwise trust. Your password is meant to be for you alone, as the owner of your account, to know. If you share it with someone, that person is able to log on as you and have access to everything you own, including the entire contents of your Booty panel, houses, ships, shoppes, and stalls. In addition, they have access to all of the above that you share or manage for other players.
• If someone asks you or someone else for your password in-game for any reason, send in a complaint about them immediately.
• If someone in-game or via email directs you to a website that asks for your account name and password, send in a complaint about them immediately and note the URL for the website in the complaint. An exception to this is PoEmail, the official Puzzle Pirates newsletter.
• If someone sends you a file they say can give you items, stats, or money in the game, do not accept it or open it! If you have opened it, remove it from your computer. Submit a complaint (or a petition, if the player is not in-game for you to complain), and enter in all relevant information about the scam and the scammer.
• Make your password easy for you to remember and difficult for others to guess. For example, don't use someone's name or a birthday. Tips on creating a good password can be found below in the "External Links" section.
• Make sure that the email address registered to your account is your own email address. If someone tries to change your password, you will get an email asking you to confirm the change.
• Use a password for Puzzle Pirates that is not the same as passwords you may use for other games, applications, and websites.
• Remember to scan your computer regularly for viruses and keyloggers, and if possible, use firewall software.

I Was Hacked! What Do I Do?

Should you find that you have lost control of your account, and the account has not been banned or suspended, do the following:

• Attempt to regain control of your account by changing the password using the Puzzle Pirates account settings page. Make sure to change it to a brand new password, not one you have used before!
• If you find that you are unable to change your password using the above method, you may send an email using the Support Form providing identifying information and asking that control of your account be returned to you. PLEASE NOTE: If Three Rings does not have billing information or even an email address registered to your account, it may be impossible to verify your identity, and the account may not be returned to you. This is why it is essential not to give out your account information in the first place!

External Links

• Puzzle Pirates Terms of Service - See section 9 under "Legal Text."
• Puzzle Pirates Account Settings page - Set your email address, password, and billing info here
• Password FAQ - Tips on creating a good password